This Refund Policy clearly defines the return and refund rules for all orders placed on our website, applicable to all global customers. All transaction settlements are based on USD (United States Dollar) as the only unified currency.
Global Shipping Rule
We provide free worldwide shipping for all products with no hidden shipping fees or additional delivery charges for all customers globally.
Order Processing & Delivery Time
All confirmed and paid orders will be processed and shipped within 1 to 3 business days. The estimated standard delivery time for all global orders is 6 to 12 business days after shipment.
Return Eligibility & Time Limit
We support a 60-day return policy for all purchased products. Customers are eligible to apply for a return within 60 days from the date of receiving the items. All returned products must be in original, unused, unwashed, and undamaged condition with intact original packaging to qualify for a full refund.
Refund Processing Period
Once we receive and inspect your returned items and confirm the products meet return requirements, your refund will be processed within 5 to 10 business days. The refund will be returned to your original payment account in USD currency.
Return Exceptions
Products damaged due to personal improper use, man-made destruction, or lost original packaging without official confirmation will not be eligible for return or refund. Customized special orders are non-refundable unless there are official quality problems confirmed by our team.
Customer Service Support
If you encounter any problems with returns, refunds, or order logistics, please contact our customer service team for professional guidance and solution support.